Hi! Welcome to our FAQ page for our current Black Friday/Cyber Monday sale! We understand that you may have some questions or experience an issue or two during this sale. However due to the holiday weekend, we may not be able to answer your questions as quickly as we normally would.
For this reason, we created this FAQ page! So that you, our highly valued reader, will have access to our support even when our customer support team is away for a bit :-).
We're so sorry that you're experiencing difficulty with the order form! Here are a couple of things to try if the order form isn't working.
To begin with, it may be that there are simply a lot of people trying to order at the same time. Try waiting a 10-15 minutes and then try the order form again.
If the above doesn't work, here's another option to try. You may want to try accessing the order form link in a different browser. For example if you usually use Google Chrome, try using Firefox or Internet Explorer instead.
If none of these options help, then please write to our support desk at email@example.com and we'll respond to you once our offices re-open on November 26, following the Thanksgiving holiday.
Of course! Here you go!
The sale ends Monday evening at midnight Eastern Standard Time.
I’m sorry that you’re having trouble purchasing the product. Unfortunately, it seems the purchase is being blocked by the bank that issued the credit card. Anytime we see decline response code 200 it means the bank is stopping the transaction. Usually, they do this when there’s a mismatch of card information with the order form, if they have reason to believe the card is being used fraudulently, or if there’s not enough reserve credit in the account for the purchase.
Please contact your bank to inquire as to why they are blocking the charge. Many times they can release the hold and the purchase will then go through. Once the bank advises that you may put the charge through, then you may try the purchase again. If you continue to have issues, please let us know by contacting us at firstname.lastname@example.org
If you aren't sure whether your purchase has gone through, please send an email to our support desk at email@example.com and we'll be happy to look into this for you once our offices re-open on November 26, following the Thanksgiving holiday.
If you receive this error when ordering, Duplicate transaction REFID:3222291353 - Response code, it means that your first purchase went through and our system is preventing you from making a duplicate purchase. If you would like verification that your payment went through, please contact our support desk at firstname.lastname@example.org and we'll be happy to look into this for you once our offices re-open on November 26, following the Thanksgiving holiday.
Unfortunately PayPal is not available for this offer.
We’re sorry for the inconvenience.
Don't panic. This happens occasionally when we have a big sale. Sometimes it takes the system software a bit longer to generate and email passwords than it would normally.
If you haven't received your password within 24 hours, please contact our support desk at email@example.com, put "Did not receive my password" in the subject line and we'll happily to look into this for you as quickly as possible.
We understand you may want to change your password. We're sure you’d be more than happy to make the change yourself but, our membership plugin is very sensitive and won’t allow self-changes.
So go ahead and email the password you’d like to use to firstname.lastname@example.org and we'll update the member site for you once our offices re-open on November 26, following the Thanksgiving holiday.